Privacy Policy

Last updated: 13 November 2025

At SK Flora, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://skflora.com.sg.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

1.1 Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party payment providers; we do not store card details)

1.2 Order & Transaction Information

• Products purchased
• Order history
• Delivery details
• Refund or exchange requests

1.3 Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and actions taken on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders
• To arrange delivery of products
• To communicate with you regarding your order, inquiries, or support requests
• To process refunds or exchanges
• To improve our website, products, and customer experience
• To comply with legal and regulatory obligations
• To prevent fraud and ensure website security

3. Cookies & Tracking Technologies

Our website uses cookies to:

• Enable core website functionality
• Analyze website traffic and performance
• Improve user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

• Payment processors
• Delivery and logistics partners
• Website hosting and analytics providers

All third parties are required to handle your data securely and only for specified purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss
• Misuse
• Disclosure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or regulatory requirements

7. Your Rights

Depending on applicable laws (including Singapore PDPA and GDPR, where applicable), you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

9. Changes to This Privacy Policy

SK Flora reserves the right to update this Privacy Policy at any time.
Any changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: skflora88@hotmail.com

Contact Number: +65 9856 6409

Business Address:

SK Flora

15 Yishun Industrial Street 1 #03-01 Win5, 15 Yishun Industrial Street 1, #03-05 Win 5, 768091